CUSTOMER CARE AGENTS WITH JAPANESE

[CallPoint New Europe]

CallPoint New Europe is a leading outsourcer in South-East Europe operating multilingual delivery platforms in Sofia, Plovdiv and Bucharest. The company currently has 500 employees and will be hiring another 300 employees by the end of the year. All our sites are located in state-of-the-art offices in the city centers. We work for multinational customers in industries such as Travel & Leisure, Software, E-commerce and Financial Services.
You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made our company successful. We need you as our:

CUSTOMER CARE AGENTS WITH JAPANESE

Your role:
The customer support team is responsible for answering various questions and requests addressed with us by our customers. Questions are received and answered by phone in Japanese
• You have great customer service skills and are focused on customer needs;
• You have active and creative contribution to the whole support process, thus providing the best services and products for our clients;
• You love practicing your language skills;
• You can keep your cool in stressful situations and your ultimate goal is to provide solutions to the customer as efficiently as possible;

If you are:
Requirements as mentioned below represent the minimum
• Fluent or native in Japanese;
• Fluent in English;
• Self motivated, pragmatic, friendly and communicative;
• Experienced in similar position, with a strong focus on customer service;
• Customer relationship skills to manage telephone-based interactions, including escalations;

In return you get:
• A fantastic location;
• Constant extensive trainings;
• Excellent multinational business environment;
• Work satisfaction;

If interested in this position, fill in our Application form at http://www.callpoint-group.com or send your CV and Cover letter to our HR Team to jobs.bg@callpoint-group.com
Please quote the Reference number for this position - CP.BG-JPN.SU!
Thank you!